In the field of addiction medicine, recovery is not a linear path—it requires consistency, compassion, and a system built around accessibility and trust. At PursueCare, our telehealth-based Medication-Assisted Treatment (MAT) model is uniquely designed to meet patients where they are. But success doesn’t come from technology alone—it comes from meaningful engagement. Both patient and partner engagement are foundational to achieving long-term recovery outcomes.
Patient Engagement: Building Trust in a Virtual World
Telehealth offers flexibility and privacy, but it also requires a higher degree of intentional connection. Our approach to patient engagement at PursueCare begins at intake and continues through every touchpoint—counseling, case management, medication management, and peer support.
We prioritize patient-centered care by offering collaborative treatment planning, transparency around expectations, and continuous support from a multidisciplinary team. We use trauma-informed communication and motivational interviewing to reduce stigma and increase openness. Patients are encouraged to take an active role in their recovery, with clear guidance and regular feedback loops that keep them informed and empowered.
Through the convenience of our app and virtual care platform, patients can attend appointments, complete therapy sessions, refill prescriptions, and communicate with their care team—all from home. This removes many traditional barriers to care, but maintaining high engagement requires clear boundaries, consistent follow- up, and a commitment to treating each patient as a partner in their own success.
Partner Engagement: Coordinating Recovery Across Systems
For telehealth MAT to work effectively, partner engagement is just as critical. We collaborate closely with correctional facilities, community organizations, hospitals, primary care providers, and pharmacies to ensure seamless transitions of care.
This coordination is especially vital for patients discharging from incarceration, inpatient detox, or emergency departments. Timely communication, warm handoffs, and shared care plans help reduce relapse risk and ensure continuity. We also work with social service partners to address non-medical needs such as housing, transportation, employment, and food insecurity—key components of long-term recovery.
Our closed-loop pharmacy model, case management integration, and ongoing provider-to-provider collaboration create a wraparound care experience that doesn’t stop at the boundaries of a virtual visit. By aligning our work with community stakeholders, we ensure that telehealth doesn’t feel distant—it feels connected.
Creating a Culture of Engagement
At PursueCare, engagement isn’t just a metric—it’s a mindset. It informs how we design workflows, train staff, measure outcomes, and improve services. From automated outreach tools to live video case conferences, our systems are built to reinforce human connection—even across screens. Recovery is personal, and engagement is the bridge between clinical excellence and compassionate care. Whether you’re a patient starting your recovery journey, or a partner helping someone find their way, we’re here to walk alongside you. Together, we don’t just deliver treatment—we build relationships that support lasting change.
Medical Director, Behavioral Health and MAT Services
About PursueCare’s Medical Director
Dr. Seth Thompson serves as a Medical Director at PursueCare, where he leverages his expertise in addiction medicine to deliver comprehensive, patient-centered care through a digital medical home model. He is a board-certified psychiatrist with an expertise in Mood Disorders, Bipolar Disorders, Anxiety Disorders, PTSD, ADHD, and Addictive Medicine. Dr. Thompson completed his medical residency training at East Tennessee State University Quillen College of Medicine, where he had the opportunity to train with a diverse population of both providers and patients.